FAQ

Order
How do I place an online order?

a. Choose the products you would like to purchase, add the items to your cart.
b. Click the Checkout button.
c. Confirm your delivery information; make sure your billing address matches the shipping address. Then you can continue to checkout.
d. You can confirm your payment information and choose your payment method. Enter your redemption code if you have any.
e. Review the order information before submitting. You need to fill in your credit card information and make sure that the information is authentic and matching.
f. Then u will receive a confirmation email about the order.

Payment
1. What are your methods of payment?
We accept credit cards (visa, master card only), PP, Western Union, Money Gram, and Bank Transfer, etc. Note: All prices are listed in USD $. If you have problem about the payment process, please contact us now.

2. My credit card was declined, now what?
There are various reasons for a declined credit card transaction.
The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address. While at the mean time, a simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
If your credit card is still not being accepted here are some suggestions:
- Wait 1 day and try again.
- Make sure your credit card is not over its limit.
- Make sure your credit card has not expired.
- Make sure you have correctly typed the name on the front of the credit card.
- Try a different credit card.

3. Checkout problem----I can’t pay by credit card.
May be the payment system are updating if you can’t pay by credit card at the moment. In order to make order easier we provide PP payment directly. Please contact us for PP payment.

Shipping
1.What mode of shipping is used?

We ship to worldwide area by DHL/EMS/UPS/FEDEX. Different shipping company will be adopted according to different countries.
We will provide you with tracking number and tracking website by e-mail within 24 hours after your order has been processed.

2. How long will it take for my items to arrive?
Generally you will get your items in 5-7 days after your order has been processed.

3. Why your website says my package was delivered, but I have not received anything yet?
It’s just an order status for us, it means your items have been shipped out, you will get your Puma shoes in 5-7days.
You can track your package follow these links if you have got the tracking number from us.
1: http://www.dhl.com/(DHL)
2: http://www.ems.com.cn/english-main.jsp(EMS)
3: http://www.ups.com/(UPS)
4: http://www.fedex.com/as(FEDEX)

After service
1.How do I contact online service after payment was made?
You can contact us via the online live help or via email: CustomerService@350puma.com.
All inquiries are answered within 12 Hours. If you have not heard from us, please check your Spam Mail.

Discount
1.
Can I get some discount off? How much? How?

Puma Shoes

Qty Discounts New Shipping Charges
Quantity Range
(piece)
Shipping Charges
(Per Piece)
Save Country
1 $ 19.77 0% Australia,Austria,Belgium,Cambodia,
Canada, Denmark,Finland,France,
Germany,Greece,Indonesia, Ireland,
Italy,Japan,Korea,Luxembourg,
Malaysia, Malta,Mongolia,Netherlands,
New Zealand,Norway, Papua New Guinea,
Philippines,Portugal,Singapore, Spain,
Sweden,Switzerland,Thailand,
the United States,United Kingdom,Vietnam
2 $ 14.59 26%
3 $ 12.87 36%
4 $ 12.00 40%
5 $ 11.49 43%
6+ $ 10.00 50%
1 $ 44.99 0% Other Countries
2 $ 27.50 39%
3 $ 21.20 53%
4 $ 18.26 59%
5 $ 16.49 63%
6+ $ 14.17 69%

To provide customers with convenient shipping services,
we choose different shipping company as partner according to different country and area.

Wholesale
Please contact us by email.
1. What is the price list for wholesale? Is there min order requirement?
More quantity, discount more, no min order requirement. You can mix your order with different style and size.
2. How to combine the shipping cost if I order more items?
The website can automatically calculate combined shipping cost. Sure, Please contact us for more economic shipping if you order in huge.

Thank you so much for buying Puma shoes from us .Any question please contact us.

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